We have implemented a documented quality management system in accordance with DIN EN ISO 9001 and are committed to maintaining and continuously improving this system and its effectiveness. The necessary means and resources are provided by us.
The quality management system and its documentation are constantly adapted to changing conditions.
In doing so, we take into account:
- state of the art
- regulatory receivables
- status of standards
- feedback about quality problems
- customer satisfaction
- expectations of interested parties
- our performance profile
- health protection as well as qualification and motivation of our employees
- protection of the environment
- economic efficiency of our actions
- risks and opportunities of quality management processes
We have consciously opted for a quality management system as a tool for steering and for the effective and efficient functioning of our organization. In doing so, we take our management responsibility very seriously and strive to develop the trust of all employees in the company management through our own role model.
We have recorded our company processes and, where necessary, documented them in process descriptions, taking into account the requirements of the quality management system. Our process-oriented quality management system ensures the availability of the means, resources and information required to carry out and record the processes. The sequence and interactions of the processes as well as the criteria and methods for their implementation, control, monitoring, measurement and analysis were defined.
All processes are managed in accordance with the requirements of the underlying normative, regulatory and legal requirements. If we decide to have processes made available externally that can have an influence on product conformity with our requirements, we ensure the control of such externally provided processes at all times within the framework of the selection of external providers through suitable measures such as e.g. contract design, auditing and incoming goods inspections.
On the basis of an analysis of the context and requirements of relevant interested parties, we have defined a quality policy and quality objectives for the quality management system and made them known within the company. We ensure that quality policy and objectives are understood and applied within the company and that they are available to relevant interested parties. We carry out a management evaluation every year. We check, evaluate and document the suitability and effectiveness of the quality management system and the quality policy, as well as the fulfilment of the set quality goals. Where necessary, measures for correction and / or adjustment are derived from the evaluation.
We have documented our quality management system in the quality management manual. All procedures and responsibilities that apply in our company are described. The handbook is intended to document to our employees, customers, cooperation partners, external suppliers and representatives of the responsible authorities and other institutions that SiChem maintains an effective quality management system in which all work is planned, controlled and carried out using risk-based thinking.
The management undertakes to promote the improvement of the quality management system and to identify changes that could affect the quality management system in good time, to evaluate them appropriately and to pass on relevant information promptly to the certifier and, if necessary, other interested parties.
We respect the privacy of our customers and employees and comply with the legal regulations on data protection. Business, operational and customer-related data are subject to secrecy. This also applies to contract work and development projects. In the electronic processing of personal and company-related data, every employee has the contractual obligation to comply with statutory and company regulations. The secrecy of business information is also part of our employment contracts.
The quality management manual is of an instructional nature and is binding for all employees in the company, including the management. The specified requirements are verified annually for compliance. The manual enjoys legal protection. It may only be duplicated, distributed or made accessible to third parties in any other form with the consent of SiChem.